AT&T's FirstNet service for first responders has incorrectly billed another customer over $6,000 for data usage, charging $2 per megabyte despite unlimited data plans. This marks the second nearly identical incident since December 2024, with both cases involving 3.1GB of data usage and requiring executive intervention for resolution. AT&T has not disclosed the root cause of the systemic billing error despite previous promises to investigate.
Background
FirstNet is AT&T's dedicated wireless network for first responders and emergency services, offering prioritized service with supposed unlimited data plans. Similar billing errors occurred in December 2024 when a Texas police officer received an identical overcharge.
- Source
- Ars Technica
- Published
- Mar 14, 2026 at 01:49 AM
- Score
- 6.0 / 10