The article argues that modern software design lacks 'respect' for users, causing empathy and delight initiatives to fail. It critiques the industry's tendency to treat software as something done TO users rather than FOR them, highlighting a systemic issue rooted in designer ego and siloed workflows.
Background
This piece is part of a series discussing the misuse of empathy language in tech and the disconnect between decision-makers and end-users.
- Source
- Lobsters
- Published
- Jul 15, 2026 at 12:30 PM
- Score
- 5.0 / 10