T-Mobile has admitted to technical errors during a forced migration to new rate plans, which inadvertently canceled free-line promotions for some long-time subscribers. The company stated it is actively fixing the issue by restoring discounts and backdating charges, while also investigating unrelated billing errors regarding Hulu subscriptions.
Background
Telecom providers frequently update legacy rate plans, often causing friction when automated migrations fail to preserve existing promotional benefits for loyal customers.
- Source
- Ars Technica
- Published
- Jul 17, 2026 at 04:52 AM
- Score
- 6.0 / 10