Petlibro suffered a cloud server outage lasting roughly 38 hours that rendered its smart pet feeders unusable through the companion app, leaving pets without scheduled feeding access. CEO York Wu apologized and attributed the crash to a data backlog overloading system memory after restart attempts. The company says it has increased capacity and plans an audit of its backend infrastructure.
Background
Petlibro is a Shenzhen-based company that manufactures Wi-Fi-enabled smart pet feeders and accessories, competing in the growing connected-pet-device market. Cloud-dependent IoT devices have faced repeated outages in recent years, raising concerns about reliability for essential pet-care products.
- Source
- Ars Technica
- Published
- Aug 18, 2026 at 02:43 AM
- Score
- 5.0 / 10