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New WhatsApp head wants to make the app easier to use, give its AI more chops

WhatsApp's new head Kunal Shah outlined plans to make core features like voice notes, groups, stickers, and video simpler and more expressive. The leadership change also signals a push to enhance the app's AI capabilities.

Background

Kunal Shah recently joined WhatsApp as its new head, bringing his experience from Paytm and other tech ventures. WhatsApp continues to face competition from Telegram and Signal while seeking to deepen user engagement through AI-driven features.

Source
TechCrunch
Published
Nov 10, 2026 at 11:00 PM
Score
5.0 / 10