Instagram is notifying users who were targeted in a security breach where hackers exploited Meta's AI-powered support chatbot to gain unauthorized access to accounts. The incident occurred despite Meta's previous claims of having fixed the vulnerability, raising concerns about the security of AI-powered customer support systems.
Background
Meta's AI-powered customer support systems have been increasingly integrated across its platforms, including Instagram, to handle user inquiries and account recovery processes.
- Source
- TechCrunch
- Published
- Jun 4, 2026 at 12:12 AM
- Score
- 7.0 / 10